If you’ve reset the box but your still seeing problems it could be an issue with your remote. If the signal strength from your Sky remote isn’t strong enough, the batteries could need replacing.

Sign in with your Sky iD and you’ll find all the information you need. The Service Status page will be able to tell you if there are any outages in your area. then press sky on your remote to turn your box back on. Once the download is done, the box will switch to standby. You may see an on-screen message saying 'Updating System Software' when you switch on your TV. Don't turn off your box or try to watch TV while the box is in download mode. Your box should now be in download mode, which can take between 5 to 10 minutes to complete. If the lights do appear, go to the next steps. If the lights don't appear, you may need to schedule an engineer visit to have your box repaired. Until you see all four lights on the front panel turn on, then

Keep pressing and holding the backup button for up to 30 seconds,.

While still holding the backup button, switch your box back on at the.

Press and hold the backup button on your box.

Press the standby button on your remote, then turn your box off at.

If resetting your box didn't work, try updating the software on your box:

If the reboot was successful the light on your Sky Box will be green and the Sky Welcome channel will appear on screen.

Leave the box for a couple of minutes then turn the box back on at the mains. Ensure that the lights on your box has completely disappeared this is s signal the box has no power. To do this switch off the Sky Box directly from the mains and do this for all connected devices (this may include your internet router). Reboot your Sky boxįirstly, try resetting your sky box with a simple reboot. Sky TV not working? There are some simple checks you can carry out to see what might be causing the problem.

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